Replacement Policy

The replacement policy is only valid for 30 DAYS AFTER YOU HAVE PLACED YOUR ORDER!

The following are the conditions is what the replacement guarantee covers:

  1. Books that are heavily damaged.

  2. If the book suffers from Water damage.

  3. If the book is extremely dirty.

  4. If there are duplicate books within the order.

  5. If there are tags or stickers on pages, HOWEVER we do not replace books that have stickers on the front cover or the back cover. This is only if stickers on in the pages and they are not removeable.

  6. If the book is heavily written in and/or on. HOWEVER, usually people write their names in the inside or outside of the front cover and that is not considered eligible for replacement.

  7. If the book was in another language and or there are several pages that are written in another language. HOWEVER, we will not accept if there are only several words that are in another language.

Conditions not covered under the replacement policy:

  1. If the customer deems that it is not age appropriate

  2. If the customer simply does not like, enjoy, or have any sort of opinion towards the book given.

Replacement request that are more than 5 books requires photographic evidence.

Get in contact with us and send us your order number as well as a photo of EACH book that you are requesting to be replaced.

IMPORTANT: We will review each photo and we have every right to override and reject the photos if they do not meet our requirements that are stated above for what is considered acceptable to be replaced.

Before sending your photo please do these specific requirements to ensure a smooth process for a potential replacement of your books(s).

The requirements for the photos are as follows:

  1. If the book is DAMAGED, then the photo should show the damaged part(s) of the book.

  2. If the book has WATER DAMAGE, then the photo should show the part(s) that indicate water damage.

  3. If the book was a RELIGIOUS one that was in a NONRELIGIOUS product bundle, then the photo should show the religious book(s). HOWEVER, as mention previously in conditions that do not apply to the replacement guarantee are books that are for holidays that are commonly celebrated in the world.

  4. If the book is HEAVILY written in and/or on.

  5. If the book has any STICKERS that are ON THE BOOK PAGES. Meaning stickers that are on the pages which makes it hard to read the words. HOWEVER, stickers that are the back and/or front cover of the book will NOT be considered.

As soon as we receive your photographs of the books that need to be replaced. We will begin the review and if accepted we will process the replacement for the books that were accepted in the review process.

***NOTE: Any discounted product(s) and/or deals that are going on are NOT eligible for replacement!

Missing or Lost Books

If an order are missing book(s) or the order was never delivered, then please immediately reach out to us!

This is what we need if books are missing from the order:

  1. Photographic evidence of the packing slip (Please take a picture that is clear and not blurry).

  2. If the box was damaged or was inspected by USPS please provide pictures(s) of the areas where the box was damaged and/or the note slip that has been placed by USPS indicating an inspection has been done.

This is what we need if books are missing from pre-grouped/bagged bundles. NOTE - all pre-bagged items contain the exact number of books that are stated on the label.:

  1. If the bag was damaged or was inspected by USPS please provide pictures(s) of the areas where the bag was damaged and/or the note slip that has been placed by USPS indicating an inspection has been done.

  2. Photographic evidence of the labels and barcodes (if applicable) on the bag as well as the packing slip that came with the order.

To replace missing books, it can take up to 2 weeks!

***NOTE – If we think there has been any abuse and misuse of our replacement policy, then the outcome will be a permanent ban from the website and all social media pages.

This is what we need if books are lost:

  1. Tracking information

  2. Any other information or documentation that you may have that would help us locate your package

USPS and UPS cases can take up to 2-4 weeks to deliver the product, depending on the carrier!

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